Home Box Promise Plus is our assurance to our customers. It allows you to shop at Home Box with complete confidence.
With every piece of furniture that you buy, you get a quality product and much more.
Home Box Promise Plus offers you:
2-year Limited Warranty: We will repair or replace any furniture product with a manufacturing defect, during the warranty period. (T&C apply).
Price Guarantee: We guarantee our Everyday Competition prices on the same product at a local retail competitor within 2 days of purchase. Simply provide proof in the form of an advertisement in a national newspaper. A maximum amount of SAR 1,000 will be refunded as a Gift Voucher. Please note, this is only available for furniture.
Express Delivery: Enjoy this benefit at stores both within city limits and outside city limits. After making your purchase, just call us at 800-6100269 to schedule your delivery. Here’s how it works:
City stores: Receive your products within 24 hours on purchases worth SAR 4,000 or more.
Stores outside city limits: Receive your products within 72 hours on purchases worth SAR 5,000 or more.
30-day Return: We offer a 30-day return on unopened and unused products. (T&C apply).
14-day Mattress Trial: We allow you to try out the iGEL mattress at home for 14 days. You can return the product within that duration if you're unhappy with it. (T&C apply). (Starts 1st October)
Shukran Rewards: Earn and spend Shukrans when you shop in our stores or online. Gold members enjoy special benefits. These are as per Shukran policies.
Home Insurance: We offer you a special complimentary ‘Home Protection’ Insurance cover worth SAR 25,000 for a year, once you shop for SR 5,000 or more. For all home-insurance related queries, call MetLife – AIG – ANB Cooperative Insurance Company customer care at 920020393, or if that’s not satisfactory, call 013 8877041.
Terms and Conditions apply on all the above promises. Please read the website for complete Terms and Conditions.